Frequently Asked Questions

How long does shipping take?

Orders are generally processed within 1–2 business days. Standard domestic delivery typically takes approximately 5–7 business days after shipment. Shipping is free within the contiguous United States.

Where do you ship?

We currently ship to eligible addresses within the contiguous United States. We do not currently offer standard shipping outside this service area.

How do I track my order?

When tracking information is available, it will be sent to the contact information provided with your order. If you need help locating your tracking details, please contact us with your order number.

What is your return policy?

Products may be returned within 30 calendar days after delivery. Please review our Refund and Return Policy for full details and return instructions.

How do I choose the right breast pump?

Consider how often you plan to pump, whether you need a hands-free wearable model, battery life, flange sizing, and noise level. Each product page lists the key specifications. If you need help comparing models, contact our customer service team.

How do I clean my breast pump?

Always follow the cleaning instructions included with your pump. In general, wash removable parts that contact breast milk with warm soapy water, rinse thoroughly, and allow them to air dry completely before use.

What if my product arrives damaged or defective?

Please contact us within the return period with your order number, a description of the issue, and clear photographs of the product and packaging. We will help arrange an approved return, replacement, or refund.

How can I contact customer service?

Email [email protected]. Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM CT, and we aim to respond within 1 business day.